If you have any suggestions, comments or if you need to contact us, please call or email us using the details below.

Phone: (+44) 01642 711549

Email: info@lets-run.co.uk

SECURITY

All our online card transactions are handled by WorldPay or PayPal and are guaranteed secure. We do not handle any credit card information. Please contact us if you require any further details on our security arrangements.

BUYING FROM US

Shopping online is not for everyone, so if you would rather pay over the phone or to make alternative arrangements please call us.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us by phone or email and we will correct the mistake and ensure the correct item is sent.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you dispatch notice.

We make every effort to ensure the goods we offer are as described, however, should there be any problems with stock, price or the description of the goods we will advise you of the problem, offer an alternative or offer to cancel your order at no cost to you.

 UK DELIVERY INFORMATION

BACK ORDERS

If your item is not in stock with either ourselves or our suppliers we will contact you to ask if you would like us to back order the item for you. You can decide to cancel the order or to be forwarded the item as soon as it is received by us.

RETURNS POLICY

Your rights to return goods are protected under the EU Distance Selling Directive.

Unless otherwise stated all items may be returned for any reason (by you) within 14 days of purchase and will be refunded in full. Outside this period - please get in touch with us first for details on our returns policy - in most cases we'll accept returns within 60 days of purchase.

Your refund will be paid within 7 working days of our receipt and inspection of the returned goods. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.

This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or described wrongly.

For faulty goods, please contact us for a returns number and to clarify returns procedures. Once issued, please return the goods via post. Once received, we will inspect the item(s). Should the item(s) be deemed faulty as described, we will issue a full refund within 7 working days, including your postage costs.

Please check the items you receive carefully prior to use. We cannot accept the return of items that have been wrongly described, supplied in error or supplied with missing parts once the item has been used.

Unless faulty, any goods returned must be in saleable condition - unworn (outside), unused, unwashed with tags and all the original packaging intact. Please contact us first for a returns authorisation and address. We cannot accept returned items that have not been authorised.

For items held in the post, in transit or delayed in delivery we will work with you attempt to retrieve the item or have it returned to us. We cannot issue refunds or make claims for items prior to them being deemed 'lost' (please allow 30 days). Once an item is tracked or signed for as being delivered we cannot be held responsible for any subsequent loss, delay or claim.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

 

GUARANTEE

Unless otherwise stated all items may be returned for any reason (by you) within 28 days of purchase and will be refunded in full. Outside this period - please get in touch with us first for details on our returns policy - in most cases we'll accept returns within 60 days of purchase.

Unless otherwise stated all items carry a one year manufacturer's warranty against faulty materials or workmanship. Please contact us if an item is faulty. If you wish to return an item, please contact us first.

 

Privacy Policy

Here at Running Flowers  Ltd (‘LETS RUN’) we are committed to protecting and respecting the privacy of your personal data. This privacy notice explains how your data is collected, used, transferred and disclosed by LETS RUN. It applies to data collected when you use our website, when you interact with us through social media, email, or phone, or when you participate in our competitions.

It covers:

• The personal data we collect,
• How we collect your data
• How we use your data
• Marketing preferences, adverts and cookies
• Links to other websites and third parties
• How we share your data
• Your rights
• Changes to this privacy notice
• How to contact us

Who are Running Flowers Limited

Running Flowers Limited is a leading independent online and instore retail company

Running Flowers Ltd 2A Park Square, Great Ayton, North Yorkshire TS9 6BP collectively referred to as “LET RUN”, “we”, “us” and “our” in this privacy notice) is the controller and responsible for your personal data collected through the www.lets-run.co.uk website (the “website”).

Details of our Data Protection Officer responsible for overseeing questions in relation to this privacy notice can be found at the end of this notice.

Our commitment to you

We take the protection of your personal data seriously and will process your personal data fairly, lawfully and transparently. This privacy notice describes the personal data we are collecting about you and how it is used.

We will only collect and use your personal data for the following purposes, to:

• fulfil your order(s)
• keep you up to date with the latest offers and trends
• give you a better shopping experience
• help us to make our marketing more relevant to you and your interests
• improve our services
• meet our legal responsibilities

How we keep your data safe and secure

We have appropriate organisational safeguards and security measures in place to protect your data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

The communication between your browser and our website uses a secure encrypted connection wherever your personal data is involved. We encrypt your data and store it on secure servers hidden behind a firewall.

We require any third party who is contracted to process your personal data on our behalf to have security measures in place to protect your data and to treat such data in accordance with the law. Please see Shopify's privacy policy.

In the unfortunate event of a personal data breach, we will notify you and any applicable regulator when we are legally required to do so.

The personal data we collect

Personal data means any information about an individual from which that person can be identified. It does not include anonymised data, where the identity and identifying information has been removed.

While our website is designed for a general audience, we will not knowingly collect any data from children under the age of 13 or sell products to children. If you are under the age of 13, you are not permitted to use or submit your data to the website.

The following groups of personal data are collected:

• Identity Data includes information such as: first name, last name, title, date of birth (optional), gender.
• Contact Data includes information such as: email address, billing address, delivery address, location, country, telephone number and social media id (if you log in by social media).
• Financial Data includes information such as: payment card details and bank account.
• Transaction Data includes information such as: details of your purchases and the fulfilment of your orders (such as basket number, order number, subtotal, title, currency, discounts, shipping, number of items, product number, single item price, category, tax etc.); payments to and from you and details of other products and services you have obtained from us, correspondence or communications with you in respect of your orders.
• Technical Data includes information such as: details of the device(s) you use to access our services, your internet protocol (IP) address, login data, your username and password, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.
• Profile Data includes information such as: purchases or orders made by you, product and style interests.
• Usage Data includes information such as: how and when you use our website how you moved around it, what you searched for; website, traffic, location, weblogs and other communication data.
• Marketing and Communications Data includes information such as: your preferences in receiving marketing from us
• We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

How we collect your data

We may collect personal data about you in the following ways:

• Direct interactions – you may give us your Identity, Contact, Financial, Transaction, Profile, and Marketing and Communications data (as described above) by filling in forms, entering information online or by corresponding with us by post, phone, email, telephone or otherwise. This includes personal data you provide, for example, when you: 
• Create an account or purchase products on our website;
• Subscribe to our newsletter, social media sites or create wish lists;
• Enter a competition;
• Contact us with an enquiry or to report a problem (by phone, email, social media)
• Use the email a friend function on our website; or
• When you log in to our website via social media.
• Automated technologies or interactions – as you interact with our website, we may automatically collect the following types of data (all as described above): Technical Data about your equipment, Usage Data about your browsing actions and patterns, and Contact Data where tasks carried out via our website remain uncompleted, such as incomplete orders or abandoned baskets. We collect this data by using cookies, server logs and other similar technologies. Please see our cookie policy for further details.
• Third parties – we may receive personal data about you from various third parties, including: 
• Technical Data from third parties, including analytics providers such as Google. Please see further information in the section entitled ‘Marketing preferences, adverts and cookies’.
• Technical Data from affiliate networks through whom you have accessed our website;
• Identity and Contact Data from social media platforms when you log in to our website using such social media platforms;
• Contact, Financial and Transaction Data from providers of technical, payment and delivery services.

How we use your data

The legal basis for processing your personal data

We will only collect and process your personal data where we have a legal basis to do so. As a data controller, the legal basis for our collection and use of your personal data varies depending on the manner and purpose for which we collected it.

We will only collect personal data from you when:

• we have your consent to do so, or
• we need your personal data to perform a contract with you. For example, to process a payment from you, fulfil your order or provide customer support connected with an order, or
• the processing is in our legitimate interests and not overridden by your rights, or
• we have a legal obligation to collect or disclose personal data from you.

 Uses made of your personal data

Your personal data is used by LETS RUN to support a range of different activities. These are listed in the table below together with the types of data used and the legal bases we rely on when processing them, including where appropriate, our legitimate interests. Please be aware that we may process your personal data using more than one lawful basis, depending on the specific activity involved. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity	Type of data	Lawful basis for processing including basis of legitimate interest
To create an account and register you as a new customer (either directly or via social media).	§  Identity §  Contact	§  Performance of a contract with you
To process and deliver your order including: recording your order details; keeping you informed about the order status; process payments and refunds, collect money owed to us; and assist fraud prevention and detection.	§  Identity §  Contact §  Financial §  Transaction	§  Performance of a contract with you §  Necessary for our legitimate interests (e.g. to recover debts due to us)
To manage our relationship with you, including: providing you with any information, products and services that you request from us; notifying you about changes to our services, terms and conditions or privacy notice; asking you to leave a review or take a survey.	§  Identity §  Contact §  Profile §  Marketing and Communications	§  Performance of a contract with you §  Necessary for our legitimate interests (to keep our records updated and to study how customers use our products and services)
To enable you to take part in a competition	§  Identity §  Contact §  Profile §  Usage §  Marketing and Communications	§  Necessary for our legitimate interests (to study how customers use our products and services, to develop them and grow our business) §  Where you have decided to enter into a competition  for the performance of a contract with you
To administer, protect and improve our business and our website, including: troubleshooting, data analysis, testing, system maintenance, support, data analysis, reporting and hosting of data; setting default options for you, such as language and currency.	§  Identity §  Contact §  Profile §  Technical §  Transaction §  Marketing and Communications	§  Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, and to detect and prevent fraud) §  Necessary to comply with a legal obligation
To deliver relevant website content, online advertisements and information for you; and measure the effectiveness of the advertising provided.	§  Identity §  Contact §  Profile §  Usage §  Marketing and Communications §  Technical	§  Necessary for our legitimate interests (to study how customers use our products and services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to: improve our website, products, services, marketing, customer relationships and experiences; and for market research, statistical and survey purposes.	§  Technical §  Usage	§  Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To recommend products, services discounts and offers that may be of interest to you, including to send you such information by email, post or SMS.	§  Identity §  Contact §  Technical §  Usage §  Profile §  Marketing and Communications	§  Necessary for our legitimate interests (to develop our products and services and grow our business) or §  Consent. See further details in the section ‘Marketing preferences, adverts and cookies'
To inform or remind you by email of any task carried out via our website which remains uncompleted, such as incomplete orders or abandoned baskets.	§  Identity §  Contact §  Usage	§  Necessary for our legitimate interests (to improve the shopping experience of our customers)

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we wish to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. We may process personal data without your consent, in compliance with the above rules, where this is required or permitted by law.

If you have any questions about how LETS RUN use any of your personal data, please contact our Data Protection Officer at info@lets-run.co.uk

How long we keep your data for

We will keep your personal data for no longer than is necessary for the purpose(s) it was provided for and to meet our legal obligations. Further details of the periods for which we retain data are available on request. 

Marketing preferences, adverts and cookies

Marketing - your preferences

We may send you marketing communications and promotional offers:

• if you have opened an account with us or purchased goods from us, or registered for a promotion, and you have not opted out of receiving that marketing (in accordance with your preferences, as explained below);
• by email if you have signed up for email newsletters;
• if you have provided us with your details when you entered a competition or requested we contact via email to provide a copy receipt to you following on from an instore transaction. and you have consented to receiving such marketing (in accordance with your preferences, as explained below).

We may use your Identity, Contact, Technical, Transactional, Usage, Profile Data and Marketing and Communications Data to form a view on what we think you may like, or what may be of interest to you, and to send you details of products and offers which may be relevant for you.

We will ask you for your preferences in relation to receiving marketing communications by email, post, SMS and other communication channels.

You will always have full control of your marketing preferences. If you do not wish to continue receiving marketing information from us at any time:

• you can unsubscribe or ‘opt-out’ by using the unsubscribe button and following the link included in the footer of any marketing email; or
• account holders may withdraw their consent by simply logging in to My Account and editing your ‘Contact Preferences’.

We will process all opt-out requests as soon as possible, but please note that due to the nature of our IT systems and servers it may take a few days for any opt-out request to be implemented.

Cookies

Our website uses cookies to distinguish you from other users of our website and to keep track of your visits. They help us to provide you with the very best experience when you browse our website and to make improvements to our website. They also help us and our advertising networks to make advertising relevant to you and your interests.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

Online ads

We use online advertising to keep you aware of what we’re up to and to help you find our products. Like many companies, we may target LETS RUN banners and ads to you when you use other websites, based on your Contact, Technical, Usage and Profile Data. We do this using a variety of digital marketing networks and ad exchanges, and a range of advertising technologies such as web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience Service.

Our use of analytics and targeted advertising tools

We use a range of analytics and targeted advertising tools to display relevant website content on our website and online advertisements on other websites (as described above) to you, deliver relevant content to you in marketing communications (where applicable), and to measure the effectiveness of the advertising provided. For example, we use tools such as Google Analytics to analyse Google's interest-based advertising data and/or third-party audience data (such as age, marital status, life event, gender and interests) to target and improve our marketing campaigns, marketing strategies and website content. We may also use tools provided by other third parties.

 In order to opt out of targeted advertising you need to disable your ‘cookies’ in your browser settings (see Cookie Policy for details) or opt-out of the relevant third-party Ad Settings.

If you would like any further information about the data collected by these third parties or the way in which the data is used, please contact us.

Links to other websites and third parties

Our website may include links to and from the websites of our partner networks, advertisers and affiliates, or to social media platforms. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to their websites.

How we share your data

We may disclose and share your personal data with the parties set out below:

• to business partners, suppliers, sub-contractors and other third parties that we use in connection with the running of our business for the purposes set out in the table above in the section ‘How we use your data’, such as:
• third party service providers that we engage to provide IT systems and software, and to host our website; 
• third-party payment processing services,  to process your payment to us. We do not store your credit/debit card information;
• third party service providers that we engage to deliver goods you have ordered;
• third party service providers that we engage to send emails and postal mail on our behalf including in relation to incomplete orders or abandoned baskets, or marketing communications, to provide data cleansing services and to provide marketing and advertising services;
• analytics and search engine providers that assist us in the improvement and optimisation of our website;
• affiliate networks through whom you have accessed our website;
• if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or
• to our professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

Your Rights

You have several rights under the data privacy legislation. This includes, under certain circumstances, the right to:

• request access to your personal data
• request correction of your personal data
• request erasure of your personal data
• request restriction of processing of your personal data
• request the transfer of your personal data
• object to processing of your personal data
• object to automated decision making

 Brief details of each of these rights are set out below. If you wish to exercise any of these rights, please email us at info@lets-run.co.uk

Request access to your personal data

You have the right to obtain a copy of the personal data we hold about you and certain information relating to our processing of your personal data.

Request correction of your personal data

You are entitled to have your personal data corrected if it is inaccurate or incomplete. You can update your personal data at any time by logging into your account updating your details directly, or by emailing us at info@lets-run.co.uk

Request erasure of your personal data

This enables you to request that LETS RUN delete your personal data, where there is no good reason for us continuing to process it. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Request restriction of processing of your personal data

You have a right to ask LETS RUN to suspend the processing of your personal data in certain scenarios, for example if you want us to establish the accuracy of the data, or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Where processing is restricted, we are allowed to retain sufficient information about you to ensure that the restriction is respected in future.

Request the transfer of your personal data

You have the right to obtain a digital copy of your personal data or request the transfer of your personal data to another company. Please note though that this right only applies to automated data which you initially provided consent for us to use or where we used the data to perform a contract with you.

Object to processing of your personal data

You have the right to object to the processing of your personal data where we believe we have a legitimate interest in processing it (as explained above). You also have the right to object to our processing of your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your data which override your rights and freedoms.

Object to automated decision making and profiling

You have the right to object to the automated processing of your personal data without human intervention. This form of processing is permitted where it is necessary as part of our contract with you, providing that appropriate safeguards are in place or your explicit consent has been obtained.

We will try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. We may need to request specific information from you to help us confirm your identity and ensure your right to exercise any of the above rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Right to lodge a complaint

If you have any concerns or complaints regarding the way in which we process your data, please email us directly at info@lets-run.co.uk. You also have the right to make a complaint to the ICO (the data protection regulator in the UK). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please do contact us in the first instance.

Changes to this privacy notice

From time to time we may change this privacy notice. If there are any significant changes we will post updates on our website.

How to contact us

We welcome feedback and are happy to answer any questions you may have about your data.

Please send any questions, comments or requests for more information to our nominated representative and Data Protection Officer who can be contacted at info@lets-run.co.uk

This Privacy Notice was last updated on 17/01/2024

Running Flowers Limited

Registered Company Number: 09394663