Terms & Conditions
If you have any suggestions, comments or if you need to contact us, please call or email us using the details below.
Phone: (+44) 01642 711549
Running Flowers Ltd. Company No. 09394663 registered in England and Wales.
All our online card transactions are handled by WorldPay or PayPal and are guaranteed secure. We do not handle any credit card information. Please contact us if you require any further details on our security arrangements.
BUYING FROM US
Shopping online is not for everyone, so if you would rather pay over the phone or to make alternative arrangements please call us.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us by phone or email and we will correct the mistake and ensure the correct item is sent.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you dispatch notice.
We make every effort to ensure the goods we offer are as described, however, should there be any problems with stock, price or the description of the goods we will advise you of the problem, offer an alternative or offer to cancel your order at no cost to you.
If your item is not in stock with either ourselves or our suppliers we will contact you to ask if you would like us to back order the item for you. You can decide to cancel the order or to be forwarded the item as soon as it is received by us.
Please contact us if your order has not arrived in the stated timeframe. We investigate all postal losses 7-14 days after the due date of the order with our courier. Where delivery confirmation has been received on an order from our couriers, we cannot be held liable for the order.
Your rights to return goods are protected under the EU Distance Selling Directive.
Unless otherwise stated all items may be returned for any reason (by you) within 14 days of purchase and will be refunded in full. Outside this period - please get in touch with us first for details on our returns policy - in most cases we'll accept returns within 60 days of purchase.
Your refund will be paid within 7 working days of our receipt and inspection of the returned goods. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.
This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or described wrongly.
For faulty goods, please contact us for a returns number and to clarify returns procedures. Once issued, please return the goods via post. Once received, we will inspect the item(s). Should the item(s) be deemed faulty as described, we will issue a full refund within 7 working days, including your postage costs.
Please check the items you receive carefully prior to use. We cannot accept the return of items that have been wrongly described, supplied in error or supplied with missing parts once the item has been used.
Unless faulty, any goods returned must be in saleable condition - unworn (outside), unused, unwashed with tags and all the original packaging intact. Please contact us first for a returns authorisation and address. We cannot accept returned items that have not been authorised.
For items held in the post, in transit or delayed in delivery we will work with you attempt to retrieve the item or have it returned to us. We cannot issue refunds or make claims for items prior to them being deemed 'lost' (please allow 30 days). Once an item is tracked or signed for as being delivered we cannot be held responsible for any subsequent loss, delay or claim.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Unless otherwise stated all items may be returned for any reason (by you) within 28 days of purchase and will be refunded in full. Outside this period - please get in touch with us first for details on our returns policy - in most cases we'll accept returns within 60 days of purchase.
Unless otherwise stated all items carry a one year manufacturer's warranty against faulty materials or workmanship. Please contact us if an item is faulty. If you wish to return an item, please contact us first.